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Can you spot Cookie Muncher hard at work? |
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Christmas Cookies sales also support a cause that counts – with part of the proceeds each year going to the Cookie Time Charitable Trust. This is a registered charitable trust, set up to help Kiwi kids discover their gifts. The Trust is principal sponsor of the Dyslexia Foundation of New Zealand and focuses on two areas: innovation in learning and thinking differently: dyslexia.
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To date, Christmas Cookies has raised close to $1.4 million for the Trust, making a significant difference in helping the one in ten New Zealanders who have dyslexia. This year we are again focusing on dyslexia – and will be making a $50,000 donation to fund ongoing work in this area. A huge thank you to all Christmas Cookies fans who help make this sweet contribution possible!
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- >> General information
- >> Ordering info
- >> Delivery info
How many Christmas Cookies are there per bucket?
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Each 2 litre bucket of Christmas Cookies contains a minimum of 600 grams - that's approximately 85 fresh and yummy cookies per bucket!
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What flavours are Christmas Cookies available in?
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Christmas Cookies come in three delicious flavours:
- Cranberry & White Chocolate – NEW FOR 2011: The new taste of a Kiwi Christmas - the iconic Cookie Time Christmas Cookies in an extra special Christmassy mix of deep red cranberries and creamy rich white chocolate. With a luxurious sweetness that makes you go back for more.
- Chocolate Chip: The classic taste of a Kiwi Christmas – our iconic Chocolate Chip mini cookies with a generous serve of chocolate chips - one is never enough!
- Apricot Chocolate: The fruitful taste of a Kiwi Christmas – rich dark chocolate chips, contrasting with the delicious flavour of apricots - 5 (handfuls) of these and you have eaten your 5 pieces of fruit for the day! One more won't hurt.
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Which allergen Christmas Cookies contain?
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May be present: peanuts, tree nuts, egg.
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Are Christmas Cookies nut or gluten free?
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Although we don't produce any nut cookies on our production line, the cookies may contain traces of nuts due to the chocolate we use.
Christmas Cookies are not gluten free.
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What is the shelf life of Christmas Cookies?
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Please check the bottom of your Christmas Cookies bucket for the best before date.
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Do Christmas Cookies contain any additives?
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At Cookie Time we like to use wholesome ingredients similar to what you would use at home if you were baking. To ensure they taste great we choose premium ingredients and ensure they are the freshest we can get. We don't directly add any preservatives, emulsifiers or colours (artificial or natural). We use natural vanilla flavour in our Christmas Cookies just as you might add vanilla essence to your baking. Some of the ingredients we use, such as the chocolate, dried apricots and dried cranberries contain additives, just as the chocolate and dried apricots and cranberries do which you would use at home. To make sure our customers know exactly what they are munching on, we label our Christmas Cookies with a comprehensive ingredient list showing all the ingredients that are in the cookies and what the ingredients are made up of too.
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How do I go about buying Christmas Cookies?
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There are a number of ways to get your Christmas Cookies this Christmas:
Visited by a seller with free samples
Christmas Cookies sellers will visit most workplaces around New Zealand with free samples and invite you to place an order for Christmas Cookies. You can either place an order at the time with the seller or fax in the order form your seller will leave with you (handy if there are any staff not in at the time). The fax order form needs to be filled in and faxed back to the seller by the specified due date. If your seller has not left a form, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will send a form out to you.
Our new online shop
Click here to purchase from our online shop.
Cookie Time pop up shop at Sylvia Park
This year Christmas Cookies will be available from our pop up shop at Sylvia Park. Click here for location map.
This is a great place to get your Christmas Cookies buckets, pick up some great presents like Cookie Muncher soft toys and grab a regular cookie to keep you going through your Christmas shopping.
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Can I order Christmas Cookies as corporate gifts?
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This Christmas forget boring pens or key rings for your corporate gifts and go for something different - show your appreciation with Christmas Cookies!
Christmas Cookies are a great way to thank your clients for their business, your suppliers for their service and your staff for their hard work.
Call us on 0800 XCOOKIE to discuss making a corporate order. A corporate discount will apply to all orders over 200 buckets.
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How do I get a seller to call on my business?
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A seller should call on every business in every town and city centre throughout New Zealand during November and early December. If your business is hard to find, or has security or other regulations which will not allow sellers access, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will organise for a seller to call and make an appointment to see you.
If you have not seen a seller by November 29, please call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will arrange for a seller to see you.
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Can I order Christmas Cookies if I don't work in a business?
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There are a number of ways to get your Christmas Cookies this Christmas:
Seller call out
Call us on 0800 XCOOKIE (0800 9266543) and we may be able to send your local seller to visit you.
Our new online shop
You can now get your Christmas Cookies online. Click here
Cookie Time pop up shop at Sylvia Park
This year Christmas Cookies will be available from our pop up shop at Sylvia Park. Click here for location map.
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I live in a rural area, can I still order some Christmas Cookies?
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This year we are doing our best to ensure everyone can get hold of Christmas Cookies no matter where they live so you can no get your Christmas Cookies online. Click here to purchase from our online shop (link)
Alternatively, call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) to discuss.
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Can I get Christmas Cookies overseas?
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If you live in London, you can buy Christmas Cookies (and other Cookie Time products) at Kiwifruits - the New Zealand Shop, 6 - 7 Royal Arcade, Pall Mall, London SW1Y 4UY (please note they only stock limited amounts, so you may want to pre order your supply).
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What do I do if I want to change or cancel my order?
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Ordered from your local seller?
If you want to change or cancel your order, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will take your details and pass these on to your seller who will adjust your order if their available stock allows this. Due to the fact that sellers order freshly baked cookies daily from Cookie Time to meet your orders, we are unlikely to be able to adjust your order if you call within two days of your delivery date.
Ordered online?
If you have ordered your cookies online we are unable to adjust your order once it has been submitted to us.
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How late is too late to send through a fax order?
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As long as it is still 4 - 5 days before your due delivery date, you can still place an order for Christmas Cookies. If your delivery date has passed, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will contact your Christmas Cookies seller and see if they have any stock available to fill your order.
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Can I change my delivery date?
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Waiting for your seller to deliver?
Sellers can normally change your delivery date if they are delivering in your area for a period of a couple of days or more. However, they do need 2 - 3 days notice, especially if you want your cookies delivered earlier than planned. Please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will pass on your request to your seller. The seller will do their best to accommodate you and change your delivery date.
Waiting for your online order?
If you have ordered in November your orders will be dispatched on the 30th of November once we have freshly baked your Christmas Cookies. If you have ordered in December your orders will be dispatched within a few days of your order.
Unfortunately it isn’t possible to set or alter your delivery date if you have ordered online.
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What do I do if my order is wrong?
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My seller delivered the wrong order
Please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) as soon as possible and we will contact your seller and ask them to return and sort out your problem immediately. If they have already left your area, we will ask the seller to call you and arrange a time to come in and correct your order.
My online order arrived and it was incorrect
Please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will correct your order.
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My cookies have been delivered but now I want more, is the possible?
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If your local Christmas Cookies seller has spare stock we can send them back to visit you. Please call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will pass on your order.
You can also order more Christmas Cookies at our online shop or by visiting the Cookie Time pop up shop at Sylvia Park.
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What time on my delivery day will the seller bring my cookies?
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Each day during the delivery period, sellers deliver between 8.30am and 5.00pm. It is not possible to give you an exact time as each day the sellers can have as many as 400 buckets to deliver. Please be patient, the delivery period is a very busy time for the sellers. If you have your money ready to go when they arrive, this will make the process much faster and the seller will get around their deliveries much quicker.
If you haven’t seen your Christmas Cookies seller by 4pm on your scheduled delivery day please call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we can update you on when your delivery will be.
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My cookies weren't delivered on the day I was told, what happened?
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Sometimes sellers get behind with their deliveries. There are various reasons why this happens (eg. broken down car, delay with customers, etc.) but we do try to avoid this. If this happens, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and let us know where you are and who your seller is. We will then be able to find out why they are running behind schedule and give you an indication as to when you can expect your delivery.
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"Ho ho ho - It's not always easy to know what kids really want for Christmas, so I thought I would jolly well ask them myself! Just click here to fill in your details and I'll call up to ask your child what they'd like for Christmas. I'll also record their wish-list and send it to you as a voice email for you to treasure forever." It's FREE within New Zealand.
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