Cookie Time Limited

Frequently Asked Questions

Chocolate Chip Christmas Cookies: Ingredients & Nutrition Information


Servings per Bucket: 28.6 (approx.)
Serve Size:
21g (3 cookies)

Average
Quantity

Energy

Protein
Fat, total
-Saturated
Carbohydrate
-Sugars
Sodium

Per
Serving

414 kJ
99 Cal
1.3 g
4.1 g
2.7 g
13.8 g
8.8 g
97 mg

Per
100g

1970 kJ
471 Cal
6.1 g
19.7 g
12.8 g
65.9 g
41.8 g
462 mg

Ingredients: Wheat flour, Chocolate 19% (sugar, cocoa mass, milk solids, cocoa butter, emulsifiers (soy lecithin, 476), flavour), Butter (cream, salt), Sugar, Brown sugar, Glucose syrup (with preservative (223)), Milk solids, Salt, Raising agent (500), Natural flavour.

Contains milk and soy products, sulphites and gluten containing cereal products.

May be present: tree nuts, peanuts and egg.








Apricot Chocolate Christmas Cookies: Ingredients & Nutrition Information


Servings per Bucket: 28.6 (approx.)
Serve Size:
21g (3 cookies)

Average
Quantity

Energy

Protein
Fat, total
-Saturated
Carbohydrate
-Sugars
Sodium

Per
Serving

401 kJ
96 Cal
1.2 g
3.7 g
2.4 g
14.1 g
9.1 g
95 mg

Per
100g

1910 kJ
456 Cal
5.7 g
17.6 g
11.5 g
67.1 g
43.4 g
452 mg

Ingredients: Wheat flour, Butter (cream, salt), Sugar, Chocolate 12% (sugar, cocoa mass, milk solids, cocoa butter, emulsifiers (soy lecithin, 476), flavour), Brown sugar, Apricot fruit pieces (Fruit (concentrated apricot puree 2.5%, concentrated apple puree), invert sugar, sugar, humectant (glycerin), powdered cellulose, acidity regulator (malic acid), geling agent (pectin), natural flavour, antioxidant (ascorbic acid), natural colour (annatto extracts)), Glucose syrup (with preservative (223)), Milk solids, Salt, Raising agent (500), Flavour.

Contains milk and soy products, sulphites and gluten containing cereal products.

May be present: tree nuts, peanuts and egg.


Cranberry White Chocolate Christmas Cookies: Ingredients & Nutrition Information


Servings per Bucket: 28.6 (approx.)
Serve Size:
21g (3 cookies)

Average
Quantity

Energy

Protein
Fat, total
-Saturated
Carbohydrate
-Sugars
Sodium

Per
Serving

410 kJ
98 Cal
1.3 g
3.9 g
2.5 g
14.2 g
8.9 g
99 mg

Per
100g

1950 kJ
465 Cal
6.2 g
18.4 g
12.0 g
67.6 g
42.4 g
470 mg

Ingredients: Wheat flour, Butter (cream, salt), Sugar, Brown sugar, White chocolate 9% (sugar, milk solids, cocoa butter, emulsifiers (soy lecithin, 476), natural flavour), Dried cranberries (sugar, cranberries 3.5%), Glucose syrup (with preservative (223)), Milk solids, Salt, Raising agent (500), Food acid (citric acid), Natural flavour.

Contains milk and soy products, sulphites and gluten containing cereal products.

May be present: tree nuts, peanuts and egg.





Salted Caramel and Milk Chocolate Christmas Cookies: Ingredients & Nutrition Information


Servings per Bucket: 28.6 (approx.)
Serve Size:
21g (3 cookies)

Average
Quantity

Energy

Protein
Fat, total
-Saturated
Carbohydrate
-Sugars
Sodium

Per
Serving

399 kJ
95 Cal
1.2 g
3.6 g
2.4 g
14.1 g
9.0 g
101 mg

Per
100g

1900 kJ
454 Cal
5.7 g
17.3 g
11.2 g
67.0 g
43.0 g
483 mg

Ingredients: Wheat flour, Butter (cream, salt), Sugar, Brown sugar, Caramel flavoured pieces 10% (invert sugar, concentrated apple puree (with antioxidant (300)), sugar, powdered cellulose, humectant (glycerin), fructose, gelling agent (pectin), natural flavour, colours (caramel IV, 171), acidity regulator (lactic acid), Milk chocolate 8% (sugar, cocoa mass, cocoa butter, milk solids, emulsifiers (soy lecithin, 476), Glucose syrup (with preservative (223)), Milk solids, Salt (0.5%), Raising agent (500), Natural flavour.

Contains milk and soy products, sulphites and gluten containing cereal products.

May be present: tree nuts, peanuts and egg
.


Gluten Free Chocolate Chip Christmas Cookies: Ingredients & Nutrition Information


Servings per Bucket: 13 (approx.)
Serve Size:
21g (3 cookies)

Average
Quantity

Energy

Protein
-Gluten
Fat, total
-Saturated
Carbohydrate
-Sugars
Sodium

Per
Serving

412kJ
98Cal
0.8g
0g
4.6g
3.0g
13.1g
7.2g
75 mg

Per
100g

1960kJ
468Cal
4.0g
0g
21.9g
14.3g
62.5g
34.1g
358mg


Ingredients: Gluten free flour (maize starch, rice flour, potato starch), Chocolate 21% (sugar, cocoa mass, milk solids, cocoa butter, emulsifiers (soy lecithin, 476), flavour), Butter (cream, salt), Sugar, Brown sugar, Maize glucose syrup, Eggs, Humectant (glycerin), Milk solids, Raising agent (500), Flavour, Salt, Vegetable gum (Xanthan gum).

Contains egg, soy and milk products.

May be present: peanuts and tree nuts.




How many Christmas Cookies are there per bucket?

Each 2 litre bucket of Christmas Cookies contains a minimum of 600 grams of bite-size cookies – that’s approximately 85 cookies per bucket! Each 1 litre Gluten Free bucket contains a minimum of 275 grams of bite-size cookies – that’s approximately 35 per bucket!

What flavours are Christmas Cookies available in?

Christmas Cookies come in four delicious flavours, plus a Gluten Free version of Chocolate Chip:

  • Salted Caramel Milk Chocolate (hot pick): The sweetness of caramel and milk chocolate combined with a hint of salt.

  • Chocolate Chip (most popular): Our iconic Chocolate Chip cookies with a generous serve of chocolate chips. (Also available in Gluten Free)

  • Apricot Chocolate (summer favourite): Rich dark chocolate chips, paired with the delicious flavour of apricots.

  • Cranberry White Chocolate (classic Christmas): An extra special Christmassy mix of red cranberries and creamy rich white chocolate.

Which allergens are present in Christmas Cookies?

Christmas Cookies contain milk, soy and gluten containing products, and sulphites.

Although the Christmas Cookies recipe itself does not include eggs, peanuts or treenuts, the manufacturing equipment we use also processes products that contain these allergens. Unfortunately we are unable to completely eliminate the possibility of traces of these allergens being present in Christmas Cookies.

Which allergens are present in Gluten Free Christmas Cookies?

Gluten Free Christmas Cookies contain egg, soy and milk products.

Although the Gluten Free Christmas Cookies recipe itself does not include peanuts or treenuts, some of the ingredients used are manufactured on equipment that also processes products that contain these allergens. Unfortunately we are unable to completely eliminate the possibility of traces of these allergens being present in Gluten Free Christmas Cookies.

What is the shelf life of Christmas Cookies?

Please check the bottom of your Christmas Cookies bucket for the best before date.

Do Christmas Cookies contain any additives?

We are passionate about using wholesome ingredients similar to what you would use for baking at home. We choose premium ingredients and ensure they are the freshest we can get. We don't directly add any preservatives, emulsifiers or colours (artificial or natural). We use flavours in a few of our products just as you might add vanilla essence. Some of the ingredients we use, such as chocolate, dried apricots and dried cranberries, contain additives, just as the chocolate, dried apricots and dried cranberries do which you would use at home. To make sure our customers know exactly what they are munching on, we label all our products with a comprehensive ingredient list showing all the ingredients that are in our products as well as what these ingredients are made up of. Click here for Christmas Cookies Ingredients & Nutrition information


How do I order Christmas Cookies?

Christmas Cookies sellers will visit most workplaces around New Zealand with free samples and invite you to place an order for Christmas Cookies. You can either place an order at the time with the seller or email/fax in the order form your seller will leave with you (handy if there are any staff not in at the time). The order form needs to be filled in and returned to the seller by a specific date. If your seller has not left a form, please phone Christmas Cookies HQ on 0800 XCOOKIE  and we will send a form out to you.

Click here to book a Christmas Cookies seller workplace visit.

During the Christmas Cookies campaign period, Christmas Cookies can also be ordered online for worldwide delivery, at cookiebar.co.nz

How do I get a seller to call on my business?

Our sellers aim to call on every business in every town and city throughout New Zealand during November and early December. If your business is hard to find, or has security or other regulations which will not allow sellers access, please phone Christmas Cookies HQ on 0800 XCOOKIE and we will organise for a seller to call and make an appointment to see you.

If you have not seen a seller by November 30, please call Christmas Cookies HQ on 0800 XCOOKIE and we will   arrange for a seller to see you.

Can I order Christmas Cookies if I don't work in a business?

Call us on 0800 XCOOKIE and we may be able to send your local seller to visit you. Christmas Cookies can also be ordered online, for worldwide delivery, at cookiebar.co.nz

I live in a rural area, can I still order some Christmas Cookies?

We will do our best to ensure everyone can get hold of Christmas Cookies no matter where they live. Call Christmas Cookies HQ on 0800 XCOOKIE to discuss. Christmas Cookies can also be ordered online, for worldwide delivery, at cookiebar.co.nz

How do I buy Christmas Cookies online?

Simply visit cookiebar.co.nz to place your order

Can I send Christmas Cookies overseas?

Yes Christmas Cookies are available for worldwide delivery at cookiebar.co.nz

Can I order Christmas Cookies as corporate gifts?

Yes you can, and Christmas Cookies are the sweetest way to thank customers, staff and suppliers during the festive season! For orders over 200 buckets a corporate discount applies and delivery is available nationwide.

Click here to register your interest or call 0800 XCOOKIE to discuss making a corporate order.

What do I do if I want to change my seller order?

If you want to change the order you have placed through a Christmas Cookies seller, please phone Christmas Cookies HQ on 0800 XCOOKIE. We will take your details and pass these on to your seller who will adjust your order if their available stock allows this. Due to the fact that sellers order freshly baked cookies daily from Cookie Time to meet their orders, we are unlikely to be able to adjust your order if you call within two days of your delivery date.

How late is too late to send through an email/fax order?

There will be a due delivery date marked on the order form left by your XC seller. As long as it is still 4-5 days before your due delivery date, you can still place an order for Christmas Cookies. If your delivery date has passed, please phone Christmas Cookies HQ on 0800 XCOOKIE and we will contact your Christmas Cookies seller and see if they have any stock available to fill your order.


Can I change my delivery date?

Sellers can normally change your delivery date if they are delivering in your area for a period of a couple of days or more. However, they do need 2-3 days notice, especially if you want your cookies delivered earlier than planned. Please phone Christmas Cookies HQ on 0800 XCOOKIE and we will pass on your request to your seller. The seller will do their best to accommodate you and change your delivery date.

What do I do if my order is wrong?

Please phone Christmas Cookies HQ on 0800 XCOOKIE as soon as possible and we will contact your seller and ask them to return and sort out your problem immediately. If they have already left your area, we will ask the seller to call you and arrange a time to come in and correct your order.

My cookies have been delivered but now I want more, is this possible?

If your local Christmas Cookies seller has spare stock we can send them back to visit you. Please call Christmas Cookies HQ on 0800 XCOOKIE and we will pass on your order.

What time on my delivery day will the seller bring my cookies?

Each day during the delivery period, sellers deliver between 8.30am and 5.00pm. It is not possible to give you an exact time as each day the sellers can have as many as 400 buckets to deliver. Please be patient, the delivery period is a very busy time for the sellers. If you have your money ready to go when they arrive, this will make the process much faster and the seller will get around their deliveries much quicker.

If you haven't seen your Christmas Cookies seller by 4pm on your scheduled delivery day please call Christmas Cookies HQ on 0800 XCOOKIE and we can update you on when your delivery will be.

My cookies weren't delivered on the day I was told, what happened?

Sometimes sellers get behind with their deliveries. There are various reasons why this happens (eg. broken down car, delay with customers, etc.) but we do try to avoid this. If this happens, please phone Christmas Cookies HQ on 0800 XCOOKIE and let us know where you are and who your seller is and we will sort this out for you.